PRIVACY POLICY
Number One for Supplements & Herbs FZE
1. Introduction
This Privacy Policy explains how Number One for Supplements & Herbs FZE (“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you access or use our website, online store, or related services.
This Policy is governed by the laws of the United Arab Emirates, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By using our website, you consent to this Privacy Policy.
2. Legal Basis for Processing
We process your personal data on one or more of the following legal bases:
Performance of a contract (order processing and delivery)
Compliance with legal obligations
Your explicit consent (e.g., marketing communications)
Legitimate interests, such as improving services and preventing fraud
3. Information We Collect
We may collect and process the following types of personal data:
Full name
Phone number
Email address
Billing and shipping address
Order and transaction details
Payment information (processed securely via third-party payment providers; we do not store full card details)
Technical data such as IP address, device type, browser type
Website usage data (cookies, browsing activity, and interaction history)
4. How We Use Your Information
We use your personal data for the following purposes:
Processing and fulfilling orders
Delivering products and providing after-sales support
Customer service and communication
Improving website functionality and user experience
Business analytics and performance monitoring
Fraud prevention and security
Legal and regulatory compliance
Marketing communications (only with prior consent)
5. Marketing Communications
We will only send promotional or marketing messages if you have provided your prior consent.
You may opt out at any time by clicking the unsubscribe link or contacting us directly.
6. Sharing of Information
We do not sell or rent your personal data.
We may share your data only with:
Logistics and delivery providers
Payment service providers
IT, hosting, and technical service providers
Government or regulatory authorities when legally required
All third parties are required to handle your data securely and in compliance with applicable laws.
7. International Data Transfers
Your personal data may be transferred and processed outside the United Arab Emirates where our service providers operate (such as payment processors or cloud hosting providers).
In such cases, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
Encryption and secure servers
Access controls and authentication mechanisms
Regular security monitoring and updates
Restriction of access to authorized personnel only
However, no method of electronic transmission or storage is 100% secure.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
Completing transactions
Legal, tax, and accounting obligations
Dispute resolution
Fraud prevention
10. Your Rights
Under applicable UAE data protection laws, you may have the right to:
Access your personal data
Request correction or updates
Request deletion of your data (where legally applicable)
Object to certain processing activities
Withdraw consent for marketing communications
Requests can be submitted via our official contact channels.
11. Cookies
We use cookies and similar technologies to:
Improve website performance
Analyze traffic and usage patterns
Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
12. Record Keeping and Fraud Prevention
We may retain transaction records for:
Financial auditing
Legal compliance
Fraud prevention and security purposes
13. Legal Disclosure
We may disclose personal data if required to do so by law, regulation, court order, or governmental authority in the United Arab Emirates.
14. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
15. Updates to This Policy
We reserve the right to update or modify this Privacy Policy at any time.
Continued use of the website after changes are posted constitutes acceptance of the updated Policy.
16. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us through our official communication channels.