TERMS & CONDITIONS
- Introduction
These Terms & Conditions (“Terms”) govern your use of the website operated by Number One for Supplements & Herbs FZE (the “Company”, “we”, “our”, or “us”), and the purchase of products through it.
By accessing or using this website, you agree to be legally bound by these Terms under the applicable laws of the United Arab Emirates.
- Eligibility
You confirm that:
You are at least 18 years old;
You have legal capacity to enter into binding agreements under UAE law;
All information provided is accurate and complete.
- Products & Medical Disclaimer
Our products are dietary supplements and herbal products, not pharmaceutical medicines.
Products are not intended to diagnose, treat, cure, or prevent any disease.
You must consult a qualified physician before use, especially if you:
have a medical condition
are pregnant or breastfeeding
are taking medication
- Orders & Acceptance
All orders are subject to acceptance and availability.
We reserve the right to:
refuse or cancel any order
limit quantities
request additional verification
A contract is only formed once payment is confirmed and the order is dispatched.
- Pricing & Payment
All prices are in AED unless stated otherwise.
Prices include VAT unless specified.
We reserve the right to change prices at any time without prior notice.
Payment methods may include:
Credit/Debit Cards
Online payment gateways
Cash on delivery
- Shipping & Delivery
Delivery timelines are estimates, not guarantees.
We are not liable for delays caused by:
courier services
force majeure events
Risk transfers to you upon delivery.
- Returns & Refunds
Returns are accepted only within 48 hours of the purchase date if:
product is defective
product is incorrect
product is non-compliant
Opened or used supplements cannot be returned for safety reasons.
Refunds will be processed within 5 working days.
- Intellectual Property
All content on this website (text, logos, branding, images) is owned by the Company and protected under UAE intellectual property laws.
Unauthorized use is strictly prohibited.
- Limitation of Liability
To the maximum extent permitted under UAE law:
We are not liable for indirect, incidental, or consequential damages;
Our liability shall not exceed the amount paid for the product.
- Indemnity
You agree to indemnify and hold harmless the Company against any claims arising from:
misuse of products
violation of these Terms
- Force Majeure
We are not liable for failure to perform due to events beyond our control, including but not limited to:
natural disasters
government actions
supply chain disruptions
- Governing Law & Jurisdiction
These Terms are governed by the laws of the United Arab Emirates, and disputes shall be subject to the jurisdiction of UAE courts.